REFUND AND RETURNS POLICY

At Loriahw LLC, we are committed to ensuring customer satisfaction. If you are not satisfied with your purchase, please follow our Refund and Return Policy below.

  1. Return Time
    You have 7 days from the date you received your item to request a return. If you wait longer than 7 days, your item cannot be returned.
  2. Return Conditions
    Items must be unused and in original condition with original packaging, tags, and receipt.
    Items must not be stained, worn, or otherwise damaged.
    Special order items are not eligible for return.
  3. Request a Return
    To request a return, please follow the steps below:

Contact Customer Service: Contact our Customer Service team via email at lorinapolitano@loriahwstore.com or by calling (929) 693-4450 with your return request.

Receive Return Authorization: Customer Service will provide a Return Authorization number and return address.
Packing Returns: Please pack the item securely in the original packaging and include the return authorization number and a copy of your order confirmation email.
Shipping Returns: You are responsible for the return shipping costs and strongly recommend using a trackable shipping method to ensure the safe delivery of the item.

  1. Refund Processing
    Refunds will be processed after we receive the returned item and verify its condition. Refunds will be refunded to your payment method and usually take 5-10 business days to be processed.
  2. Exchange Policy
    If you wish to exchange an item, please return the original item in accordance with our return process and specify the item you wish to exchange when contacting customer service.
  3. Shipping Damage
    If the item you received was damaged in shipping, please take a photo and contact our customer service team immediately so that we can assist you in processing a refund or exchange.
  4. Contact Us
    If you have any questions or require further information, please contact us at:

Company Name: Loriahw LLC
Address: 274 21ST STREET 4, BROOKLYN, NY 11215
E-mail: lorinapolitano@loriahwstore.com
Phone: (929) 693-4450
Thank you for choosing Loriahw LLC, and we look forward to providing you with a satisfying shopping experience!