FREQUENTLY ASKED QUESTIONS

  1. How do I place an order?
    You can place an order on our website by following these steps:

Browse the products and select the items you like.

Click “Add to Cart” and continue shopping or go to checkout.
Fill in your shipping address and payment information on the checkout page.
Submit your order and you will receive a confirmation email.

  1. Can I modify or cancel my order?
    If you wish to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order enters the processing stage, it may not be possible to change or cancel it.
  2. Do you offer international shipping?
    Yes, we support international shipping. Shipping costs and times will vary depending on the destination and the shipping method selected, and you can view the specific costs during checkout.
  3. How do I track my order?
    Once your order is shipped, we will send a tracking number and link by email, which you can use to track the status of the package on the shipping company’s website.
  4. What should I do if I receive a damaged item?
    If the item you received is damaged or defective, please contact us immediately and attach photos so that we can handle it. We will provide you with a solution of return or replacement.
  5. What is your refund and return policy?
    You can request a return within 7 days of receiving the merchandise. The merchandise must be in unused and original condition and accompanied by the original packaging and receipt. Refunds will be processed after receiving the returned merchandise, as detailed in our refund and return policy.
  6. What payment methods are available?
    We accept a variety of payment methods, including major credit cards (such as Visa, MasterCard, American Express), etc. All payments are settled in US dollars.
  7. How to contact customer service?
    You can contact our customer service team at the following methods:

Email: lorinapolitano@loriahwstore.com
Phone: (929) 693-4450
Address: 274 21ST STREET 4, BROOKLYN, NY 11215
We are happy to help you!

  1. How is my personal information secure?
    We value your privacy and have taken appropriate security measures to protect your personal information. Please review our Privacy Policy for more information.